Email Configuration
Control how Fisar sends email to requesters on your organisation's behalf.
Fisar sends email at two points in a request: the acknowledgement, and the secure download link once a response is verified and released.
Email Configuration controls how those messages are sent.
Why it matters
Requesters are more likely to trust - and less likely to lose to a spam filter - an email that comes from a domain they recognise. Configuring this properly means responses arrive from your organisation rather than a generic sender.
Email configuration is set up during onboarding. If messages are not arriving, or you want to change the sending address, contact Fisar at info@fisar.co.uk.
What Fisar sends
| Message | When | Contains |
|---|---|---|
| Acknowledgement | The request is logged | Confirmation the SAR has been received |
| Secure file download | A DPO verifies and releases the response | A download link, valid for 30 days |
The archive password is never included in these emails. It is shared separately by the DPO. See Reviewing & Delivering.